SOLVEMATE
SaaS, IT & Services
Full-time UX/UI design lead | March 2019 - October 2021
RESONSBILITIES
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I joined Solvemate in March 2019 as full-time product designer. My responsibilities are focused on the chatbot and administrative platform - ensuring a smooth UX & UI flow for the following sections:
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Creating & training chatbots
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Onboarding new customers
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Tracking data
COLLABORATIVE TEAMS
Product
Engineering
Business
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Marketing
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Links
Product Managers
Frontend & Backend developers
Customer Success Managers
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Graphic Designer(s), Marketing Manager
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1.
DESIGNSYSTEM MAINTENANCE
STRIVE FOR CONSISTENCY
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Solvemate's rebranding took place in 2019, right after I have joined the company. To ensure a consistent look & feel, I have kicked-off the design system, ran through the products, cleaned up the UI and defined components which can be re-used globally.
FROM DISCOVERY TO
IMPLEMENTATION
After a feature kick-off, we are starting with our researches: We interview customers and conduct our first rounds of user tests and reach out to the CSM team to figure out whether there are any feedback and/or data collected.
Based on the process diagram, we have different steps to take care of: Iterate, test, collaborate and ensure a fully refined, user centric UX concept & UI solution.
2.
DESIGN PROCESS
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NAIL DOWN USER FLOWS
4.
LATEST BIG MILESTONES
DATA BASED OPTIMISATIONS
Solvemate's latest following key features which has been launched within the past 12 months:
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Onboarding
A feature which provides new customers the first touchpoint with the administrative platform. Users can add the basic info and start to define their top 20 customer requests & the chatbot styling.
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Conversational training
Based on certain KPIs, we figured out that customers keen to optimise their chatbot's conversation. This page got redesigned & simplified as its maintenance was too complex for customers.
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Provide NLP
Time is gold. Finding the right solution for your own problem can be difficult but with NLP this has been solved - the chatbot gets even smarter: It tracks the keywords and connects the relevant solution right .
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VISUALISE CASES & ENGAGE STAKEHOLDERS
During the discovery phase we keep an eye on different scenarios and define the user flows. This ensures that we don't forget about edge cases and have all single steps covered.
Sharing all paths with stakeholders let them also better understand the concept and UX suggestion(s).
